Delivery & Returns

Delivery

Yes, we do ship Internationally, and we offer FREE SHIPPING for most of the items. 

Once you get the notification that your orders have been shipped, you will receive your item in approximately 7-12 days for these countries :

USA, Canada, Australia, France, Germany, United Kingdom, New Zealand, Japan, South Korea.

 

8-15 days for these Europe countries:

Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

 

9-14 days for these Asian Countries:

Indonesia, Thailand, Philippines, Singapore, Malaysia, Vietnam.

 

10-15 days Maximum for deliveries to: 

India, Brazil, Mexico, South Africa, and other countries.

 

If you do not see your country listed, and you want to make sure the delivery time, you could contact us support@maimoco.com

IMPORTANT TO UNDERSTAND: We will work our best to speed up the shipment by speeding up our processing order, however once the goods are sent from our warehouse to the shipping company, we do not have a control over them, also the speed of the customs in your country in reviewing the goods could affect the speed of delivery

Returns

You have 7 days since the item is received to request a return. If 7 days have gone by since you receive your item, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If the product significantly different or broken or the package is empty, you have to provide an unboxing video as proof. The video should be capture from the start of opening the package, and the damage part should be shown in video. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@maimoco.com.

The condition where you are eligible for a refund.

If the product significantly different or broken, and We can discuss refund with these 3 options

1. You can either keep the item & receive a partial refund.

2. Return it and get Full Refund. You are responsible for the shipping cost of the return.

3. We send reshipment for new item for you without paying again. 

4. You do not receive your orders more than 60 days, which the orders might be lost during the shipment since the tracking are not updating anymore.

5. All insurance and premiums, including Shipping Insurance and Return Assurance, are non-refundable under any circumstances except when the entire order is out of stock.

All refund & return request must be made within 7 days after the product is delivered or after on-time delivery period.

Right now we also requiring PayPal Account to refund. Please provide the purchase proof & PayPal email address so I can transfer your refund. buyer must pay the Overseas fee of PayPal (if there is).

You are not eligible for an on-time delivery refund if:

1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address).

2. Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster).

3. Other exceptional circumstances outside the control.

You are not eligible for Refund if:

1. You make wrong orders and we have shipped your orders.

2. Sale items and items purchased with coupons can not be returned or refunded. Except you are purchasing our Return Assurance. You can get more information here

3. You make wrong orders and you do not want to return the item ( Buyer must pay for the return shipping since they are asking for exchange for the items, this might happens usually for the item which has variants of size, that is why we always encourage buyer to check our sizing chart very carefully before making the orders to avoid any different perception of sizing standard for some countries or manufacturers ).

4. You change your mind after the orders reach your country and asking for return.

5. Failure to comply with the provided instructions will result in the invalidation of your return request.

6. Subjective reason.