Important Service Update — Middle East Shipment Disruption

Dear Valued Customer,

We want to reach out to you directly regarding an important development affecting shipments to the Middle East region.

Due to the ongoing escalation of the conflict between Israel and Iran, airspace across Israel and several Middle Eastern countries (with the exception of Saudi Arabia) has been closed, resulting in widespread international flight cancellations. This has significantly disrupted customs clearance and last-mile delivery operations throughout the affected region.

We understand how much you rely on timely delivery, and we want to assure you — we are actively working to protect your shipments and keep you informed every step of the way.

What this means for your orders:

• New orders to affected countries will be held as of 12:00, March 3, 2026, until it is safe to resume service.
• Parcels already in transit may experience delays or temporary interruptions. Our team is closely monitoring every shipment and coordinating with our partners on the ground.
• Service resumption will be communicated to you as soon as routes are confirmed safe and operational. We will not leave you waiting without updates.

We recognize this situation is outside anyone's control, and we genuinely empathize with the uncertainty this creates — both for you and for us. Please know that our team is working around the clock to safeguard your goods and restore normal operations as quickly as possible.

If you have any questions about a specific shipment or need assistance, please don't hesitate to reach out to our support team. We're here for you.

Thank you for your patience and continued trust in us.